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FAQs

Are there any setup fees?

Only if you choose to pay monthly, cost £99 one time payment. Website Hosting is included for the first year, then £120 p.a. thereafter. The option to pay monthly on subscription is available at £12 per month, which covers your support, hosting and email. There are no other hidden charges.

I already have a domain name, can I use it?

Yes. The domain name can be redirected to our servers at no extra cost. Our Name Servers are:
ns1.capitalhosting.co.uk
ns2.capitalhosting.co.uk

I already have hosting elsewhere, can I use it?

Yes, so long as it meets the specifications below. We charge £160 to setup your website API on your new hosting platform.
Minimum Requirements - Linux platform, mysql 5.6, php 7.0, shell access, cron tasks, ftp access.

Do I get an email address?

Yes, you can have unlimited email addresses.

Do you receive a percentage on items sold through the website?

No, we have no relationship with the wholesaler. All profits are paid directly to you through your preferred payment gateway e.g. PayPal, WorldPay etc.

Can I add or remove other products?

Yes, you have full administrative access to add your own products or we can even add other databases from our list of Dropshipping Suppliers. If a Supplier you use is not on our list then please let us know and we shall investigate.

Will I get Support with my websites?

We include support for your hosting and email accounts. We provide Gold, Silver & Bronze Web Mastering Support options for your website, dependant on the amount of support required.

What about stock levels, would they update automatically or is that manual process I must perform?

The stock level on your website is updated automatically every day between.

Can I have the products on eBay as well as my website?

Yes, we can help you with uploading all your items to eBay, Amazon and a host of other channels. Details available upon request

Would I get any traffic through Google at all or would that be something I would have to pay for?

We will produce a sitemap which we submit to Google. It takes time for Google to index your sitemap, however, once you're listed you will start to receive traffic. We can also help you market your website online using Facebook and Twitter.

How secure is the website?

All payments are done through secure payment providers e.g. PayPal, 2Checkout, WorldPay, SagePay. No card details are ever recorded on your website website. We also provide a Firewall application to stop hackers from accessing your website.

Can I modify all aspects of the website?

Absolutely, you can do anything you like. We are always on hand to do the work for you.

Can I use my own logo?

Yes, we can add this for you at no extra cost or we can design a logo for you.

Will the site work on mobiles and tablets?

Yes, we use a responsive design so your customers can view your website across a wide variety of devices and platforms.

What are the on-going costs?

After 12 months the cost of hosting your website is £120 per year. If you pay monthly for your website there is no hosting charge. - Our prices compare favourably when compared to Godaddy and One&One hosting providers.

How soon will it take for my website to be live?

As soon as we receive your order and your domain is ready, it will take approximately 24-48 hours for the website to be online. We then tailor the website to your exact specifications taking about a week.

Can I chat to someone before going ahead?

Yes of course. Give us a call during office hours and we'll discuss any questions you have Tel. 01407 860969. Alternatively, use the "Need help?" chat feature located on every page.